Privacy Policy

gavel 1. Introduction & Scope

LightSell ("we", "us", "our", or "the Platform") is dedicated to protecting your privacy and ensuring transparency in all our data practices. Our marketplace is structured so that every participant can freely participate as a customer purchasing items and as a vendor or merchant selling items.

This Privacy Policy applies to all personal information collected when you access our website, create a unified buyer/seller account, purchase products, create product listings, manage sales orders, process payouts, or communicate with our community and support team.

dataset 2. Information We Collect

Because every LightSell user has access to both buying and selling capabilities, we collect the following categories of information to facilitate seamless transactions:

sync_alt 3. How We Use Your Information

We use the information we collect to power our peer-to-peer and multi-vendor marketplace, enable smooth buying and selling, and maintain marketplace security:

• Facilitating Purchases & Sales: Processing orders between buyers and sellers, generating purchase receipts, notifying sellers of new orders, and coordinating delivery details.
• Wallet & Payout Administration: Crediting earnings from product sales to user wallets, processing cashbacks and referral bonuses, and executing withdrawal payouts to verified bank accounts.
• Store & Inventory Management: Enabling users to publish product listings, manage inventory, adjust prices, and display product catalogs to potential buyers.
• Fraud Prevention & Platform Integrity: Protecting our community from fraudulent transactions, multiple account abuses, counterfeit listings, and unauthorized access attempts.
• Customer Support & Dispute Resolution: Helping users resolve order queries, shipping delays, refund inquiries, and buyer-seller disputes.
• Platform Optimization: Improving marketplace search algorithms, enhancing page loading speeds, and optimizing mobile responsiveness.
• Service Notifications: Sending automated order status updates, shipment alerts, wallet credit notifications, and critical security notices.

share 4. Information Sharing Between Buyers & Sellers

In a multi-vendor marketplace where every user can buy and sell, certain transaction data is shared between trading parties to fulfill orders:

• Order Fulfillment Sharing: When a user buys a product from another user/seller, the seller receives the buyer's designated shipping address, recipient name, and contact phone number strictly for order packaging and delivery.
• Public Marketplace Information: Product listings, seller store names, ratings, and public reviews are visible to all users across the platform.
• Private Data Safeguard: Private credentials, bank account numbers, passwords, and unrelated personal details are never shared with other users.

hub 5. Third-Party Service Providers & Disclosures

We never sell, lease, or monetize your personal data with third-party advertisers or data brokers. We share data only with trusted partners necessary for our operations:

• Payment Gateways & Banking Partners: Licensed financial partners (such as AlatPay) to authenticate payments, verify deposits, and process bank payouts.
• Logistics & Delivery Couriers: Delivery couriers and shipping companies to deliver physical goods to buyers.
• Cloud & Security Infrastructure: Highly secure cloud server providers, database systems, and communication gateways (SMS/Email) operating under stringent confidentiality agreements.
• Legal & Regulatory Authorities: Competent law enforcement or regulatory authorities if strictly required by applicable law or valid judicial process.

lock 6. Data Security & Protection

We apply strong technological and administrative security controls to safeguard your personal, buying, selling, and financial information:

• End-to-End Transport Encryption: Full SSL/TLS encryption for all web traffic and data transmissions.
• Secure Password Hashing: Passwords are cryptographically salted and hashed using industry-standard algorithms.
• Financial Security: Secure database transactions with CSRF token validation and atomic balance updating to guarantee financial data accuracy.
• Access Controls: Rigorous permission structures limiting internal administrative access to sensitive user data.

cookie 7. Cookies & Session Storage

LightSell uses essential cookies and local storage tokens to:

• Maintain your authenticated session across your dashboard, buyer orders, and seller tools.
• Remember shopping cart items and display preferences.
• Provide CSRF protection to safeguard your form submissions against cross-site attacks.

You can manage cookie settings in your browser, though disabling essential cookies may impact account login and shopping cart capabilities.

manage_accounts 8. Your Rights & Account Controls

Every user on LightSell maintains control over their personal information and activities:

• Edit Profile & Store Details: Update your name, phone number, shipping address, store branding, and bank settlement details directly from your account settings.
• Manage Listings & Orders: Add, edit, or remove your product listings and review purchase/sales history anytime.
• Account Closure & Data Deletion: Request account deactivation or data removal, provided all active orders are fulfilled, pending payouts are settled, and legal retention obligations are satisfied.

folder_managed 9. Data Retention

We retain your personal data for the duration of your active account to provide ongoing marketplace services. We also retain order, sales, and transaction records for statutory accounting, tax reporting, dispute resolution, and fraud prevention purposes before secure deletion or anonymization.

family_restroom 10. Protection of Minors

LightSell is designed for commercial use by individuals aged 18 years and older who possess full legal capacity to enter into commercial transactions and merchant sales. We do not knowingly collect personal data from minors.

update 11. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements to our multi-vendor platform, regulatory updates, or changing business practices. Updated policies will be posted directly on this page. Your continued use of LightSell signifies your acceptance of any updated terms.